T-Online rechnung

Dieses Thema im Forum "Internet: DSL, Kabel, UMTS, LTE" wurde erstellt von pam001, 24. November 2004.

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  1. pam001

    pam001 ROM

    Registriert seit:
    24. November 2004
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    2
    hello,

    sorry for the English, I can not write in German.

    I have bought a T-online 1500 MB plan, about a 6 - 7 weeks ago, now I got the first bill/invoice for 80 Euro (counted by minute instead of a 1500 Mbyte limit) !!! I called T-online and the man on the phone said that I used the wrong 'Zugangsdaten' for my connection, the old instead of the new. (oke, maybe I had to read it more carefully, but for a non german speaking internet noob like me it is all very strange)

    However in the Telecom shop they asked me if I would keep the old account/Zugangsdaten and I said that the old one must be closed/stopped. So if they had done that, I should know about 7 - 10 days (when the old account was blocked) that I had to change to the new account.

    I don't think it is fair from t-online to send me a bill for 80 Euro when I use my old account that should be closed. Is there someone with the same problem: did you get back your money, and if, how dit you manage that ?

    Thanks

    pan001
     
  2. WebTech Inc

    WebTech Inc Halbes Megabyte

    Registriert seit:
    7. September 2002
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    795
    Was your old plan a DSL connection, too?

    If you just change from one DSL plan to a different one
    you should keep your "Zugangsdaten" with the same username
    and password. Only the cost structure would change, whether
    per minute, per volume or flat rate.

    Maybe you ordered a new plan instead of modifying your existing plan.
    Then it's your responsibility what plan you use.

    What exactly was your old plan?

    Andy
     
  3. pam001

    pam001 ROM

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    24. November 2004
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    The old plan was just a dail-up (56k) account for a couple (4 - 5Euro) of euro's each month and 0.018-0.020 euro/minute after X hours online.

    So I went from an old 56K modem to a adsl account.
     
  4. fun44

    fun44 ROM

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    20. November 2004
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    5
    I think this could be the basic problem.
    You should also keep in mind: when having a dsl flat rate ( like your 1500 MB) you will be charged extra when using a modem connection ( for example when being ouside in an hotel or so). They bill each access and additional the transferrates.
    I faced this problem too.

    :aua:
     
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